> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trymassive.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to invite Massive to your Google Business Profile as a manager

To help us troubleshoot issues, update information, or manage your profile on your behalf, you can invite the Massive Support team as a **Manager** on your Google Business Profile.

This guide walks you through the process. The whole thing takes less than a minute.

**Support email to invite:** `support@trymassive.ai`

## Before you begin

You must be signed in to Google with an account that has **Owner** access to the Business Profile you want to share. Only owners can add or remove other people from a profile.

## Step 1: Open your Business Profile

Go to the [<u>Google Business Profile Manager</u>](https://business.google.com/) and find the business you want to share. Click **See your profile** on the right side of the listing.

<Frame>
  <img src="https://mintcdn.com/massive-30957ec4/rRhBabY5r_T9m0aj/images/step-1.png?fit=max&auto=format&n=rRhBabY5r_T9m0aj&q=85&s=5f9323e5e8d456c75a022a75237a7f96" alt="Step 1" width="3408" height="820" data-path="images/step-1.png" />
</Frame>

## Step 2: Open Business Profile settings

Your profile will open directly on Google Search. Click the **three-dot menu** next to "Profile strength", then select **Business Profile settings**.

<Frame>
  <img src="https://mintcdn.com/massive-30957ec4/rRhBabY5r_T9m0aj/images/step-2.png?fit=max&auto=format&n=rRhBabY5r_T9m0aj&q=85&s=2ee6e9dd0e1a05899cb35d70736d0ae8" alt="Step 2" width="2212" height="1286" data-path="images/step-2.png" />
</Frame>

## Step 3: Go to People and access

In the settings panel, click **People and access**.

<Frame>
  <img src="https://mintcdn.com/massive-30957ec4/rRhBabY5r_T9m0aj/images/step-3.png?fit=max&auto=format&n=rRhBabY5r_T9m0aj&q=85&s=8d45f636547a18f4fd081c23eabbb42f" alt="Step 3" width="2498" height="1030" data-path="images/step-3.png" />
</Frame>

## Step 4: Click Add

You will see a list of everyone who currently has access to the profile. Click the **Add** button to invite a new person.

<Frame>
  <img src="https://mintcdn.com/massive-30957ec4/rRhBabY5r_T9m0aj/images/step-4.png?fit=max&auto=format&n=rRhBabY5r_T9m0aj&q=85&s=bf8ba0570dbb68db9f226e5c312a62a6" alt="Step 4" width="2540" height="734" data-path="images/step-4.png" />
</Frame>

## Step 5: Invite Massive Support as a Manager

In the "Add person" dialog:

<Frame>
  <img src="https://mintcdn.com/massive-30957ec4/rRhBabY5r_T9m0aj/images/step-6.png?fit=max&auto=format&n=rRhBabY5r_T9m0aj&q=85&s=966e72292015ae388ff7afed43b0b533" alt="Step 6" width="2486" height="1130" data-path="images/step-6.png" />
</Frame>

1. Enter `support@trymassive.ai` in the **Email address** field.
2. Under **Access**, select **Manager**.
3. Click **Invite**.

## What happens next

Our team will receive the invitation by email and accept it within one business day. Once we accept, you will see us listed under **People and access** with the **Manager** role.

You can remove our access at any time from the same **People and access** screen.

## Why Manager access?

The **Manager** role gives our team everything we need to support you, including the ability to see your profile strenght directly from google. It does **not** allow us to transfer ownership or remove other users, so your account remains fully under your control.

## Need help?

If you run into any issues during these steps, reply to your onboarding email or reach out to us at [<u>support@trymassive.ai</u>](mailto:support@trymassive.ai) and we will walk you through it.